COVID-19 and Office Updates

Abandonment Update

 

In order to accommodate buyers picking up purchases during the challenging times of COVID-19, we temporarily paused our abandonment policy.

Effective Sep 24, 2020 we are reinstating our abandonment policy and will be strictly enforcing abandonment deadlines. After purchase, there will be a 60-day abandonment period. After that period is over, the item(s) in question will be automatically relisted and placed into an auction. Customers will not be able to pick the item up after the 60-day deadline.

Any purchased items that are currently past their pick up deadline will be given a 30 day extension, starting Sep 24.

Click here for more details on our abandonment policy.

If you have any questions regarding this policy, please contact our Customer Service at +1 (844) 225-8799 or via email: CustomerService@GovPlanet.com


EUC Update

 

GovPlanet has been notified by the agencies that issuance of EUCs and Title Documents may be delayed as a result of the impact of COVID-19 on the country. The GovPlanet team will continue to accept both documents and submit them to these agencies.
 

 

PA & NV Warehouses Remain Open

Other Pick-up Locations May Have Restrictions

 

As the global effect of coronavirus continues to evolve, GovPlanet is firmly committed to the health and safety of our customers and employees, and serving our communities. We are closely monitoring the changing situation, and complying with public health guidance.
 
As of now, both warehouses in Pennsylvania and Nevada are open and available to schedule pickup. Other sites may be restricting access to their facilities or pick up locations. Please review your Item Release Form for each item and reach out to discuss scheduling availability.
 

We continue to actively monitor the situation and are prepared to react accordingly to help keep you safe. We want to thank you for your continued support, and encourage you to stay informed and follow advice given by your healthcare provider.